Refund & Cancellation Policy

Last Updated: August 26, 2026 | Effective Immediately

At FixBit (accessible at fixbit.in), operated in India, we strive to deliver complete transparency and satisfaction for both customers seeking device repair and partner repair shops. This Refund and Cancellation Policy governs orders, payment settlements, cancellations, and refund processing on our platform.

1. Request Cancellation by Customers

• Before Quote Acceptance: Customers may cancel a repair request at any time prior to accepting a shop's quotation without incurring any fee or penalty.
• After Quote Acceptance: If a customer cancels a request after accepting a quotation but before physical device handoff or repair initiation, no cancellation penalty applies.
• In-Progress Repairs: Once a repair shop has begun work or replaced hardware parts with customer authorization, cancellation eligibility depends on the mutual agreement between customer and repair shop.

2. Platform Fee & Shop Settlement Adjustments

• Repair shops are charged a platform commission fee (default 5%) only upon successful completion of a repair job.
• If a completed repair is subsequently cancelled or refunded due to a verified dispute or failure to resolve the issue, FixBit automatically reverses the accrued platform fee on the shop's ledger.
• Excess settlement payments made by shops are held as credit or refunded upon written request.

3. Refund Eligibility & Process

Refunds are applicable under the following conditions:

• Duplicate Payments: If a user or shop is charged twice for the same transaction due to a technical error.
• Unfulfilled Advance Payments: If an advance payment or platform fee was debited but the transaction failed or was rejected.
• Verified Service Defect: Disputes regarding repair quality or warranty coverage will be evaluated by FixBit support within 3 business days.

4. Refund Processing Timelines

Approved refunds will be processed directly to the original payment source (UPI account, Debit/Credit Card, or Bank Account) via our payment gateway partners (Razorpay / PhonePe):

• UPI & Digital Wallets: 24 to 48 hours.
• Credit / Debit Cards & NetBanking: 5 to 7 business days depending on your bank.

5. How to Request a Refund

To initiate a refund or dispute, please contact our support team with your Request ID and payment receipt details: